Shipping policy

Last Updated: January 1, 2026

At GWELLERY, we strive to ensure that every order is carefully processed, securely packaged, and delivered in a timely manner. Please review our Shipping Policy before placing an order.

1. Shipping Locations

• We currently ship only within India
• International shipping is not available at this time

2. Order Processing Time

• Orders are typically processed within 1–3 business days after successful payment confirmation
• Orders placed on Sundays or public holidays will be processed on the next working day
• Processing time does not include delivery duration

3. Delivery Timeline

• Estimated delivery time ranges between 3–7 business days, depending on the destination
• Delivery timelines are estimates and may vary due to courier delays, weather conditions, regional restrictions, or unforeseen circumstances
• GWELLERY does not guarantee delivery within a specific time frame

4. Shipping Charges

• Shipping charges, if applicable, will be clearly displayed at checkout before payment
• Any free-shipping offers or promotions are subject to terms mentioned on the website at the time of purchase

5. Courier Partners

• Orders are shipped through reliable third-party courier and logistics partners
• Once an order is dispatched, GWELLERY is not responsible for delays caused by courier operations or external factors beyond our control

6. Order Tracking

• Tracking details will be shared via SMS and/or email once the order is shipped
• Customers are responsible for monitoring shipment progress using the provided tracking link

7. Delivery Issues & Damages

If your order:

• Is significantly delayed
• Is marked as delivered but not received
• Arrives damaged or defective

Please notify us within 48 hours of the delivery date. Requests received after this period may not be eligible for investigation or resolution.

8. Incorrect or Incomplete Address

• Customers are responsible for providing accurate and complete shipping details
• GWELLERY shall not be liable for non-delivery or delays resulting from incorrect or incomplete address information
• Any re-shipping or additional courier charges will be borne by the customer

9. Unsuccessful Delivery Attempts

• If delivery fails due to customer unavailability, incorrect contact details, or refusal to accept the package, re-delivery or return-to-origin charges may apply
• In such cases, refunds (if applicable) will be processed as per our Return & Refund Policy

10. Contact Information

For any shipping-related questions or support, please contact us:

Trade Name: GWELLERY
Phone: +91 9717404337
Email: info@gwellery.com
Address:
Gulmohar Enclave, Rakesh Marg
Nehru Nagar III, Gulmohar
Ghaziabad – 201001
Uttar Pradesh, India